FAQ
General
Who designs Matheson products?
Matheson is designed and developed by Matty Matheson, Brian Richer and Kei Ng. Everyone Involved shares a strong vision for creating original products that feel personal and are built to last.
Where are your products made?
Our products are designed and produced with a focus on quality craftsmanship. Our items are designed In Toronto and Detroit, and produced by carefully selected manufacturing partners globally.
How should I care for my Matheson product?
Full care instructions for each of our products can be found on our Product Care Page.
Do you sell replacement parts or pieces?
We don’t currently sell replacement parts, but if you’re having an issue with your product, email us at info@mathesonshop and we’ll try to help.
Orders & Shipping
Do you offer free shipping?
Yes! We offer free shipping for most items within Canada and the continental U.S. However cookbooks, linens and oil have an additional shipping charge. Additional fees may apply for international and remote locations. You can see your order cost including any shipping by adding the items to your cart and filling in your shipping address prior to checkout.
When will my order ship?
Orders typically ship within 2–4 business days. You'll receive a tracking number via email once your package is on the way. More information can be found on our Shipping Policy Page.
Do you ship internationally?
Yes, we ship internationally. Please note that international customers are responsible for any duties, taxes, or brokerage fees upon delivery.
Where do your items ship from?
Our items are shipped by our small team from our warehouse in Toronto, Ontario, Canada.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Email us as soon as possible at info@matheson.shop
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Visit our Return Policy Page for full details.
How do I start a return?
Email us at info@matheson.shop with your order number and reason for return. We’ll get back to you with instructions.
Do you ship to PO boxes and military APO/FPO addresses?
Unfortunately, we are currently not able to ship to Military APO/FPO addresses.
Where Is my order?
If your order has not arrived within the delivery window as stated on your tracking number, or is lost, please contact info@matheson.shop within 7 days of the delivery date. We will work with you and the carrier to resolve the issue as quickly as possible.