Shipping Policy

At Matheson Cookware, we strive to ensure that your order arrives quickly and safely, so you can start cooking with confidence.

Free Shipping

We offer FREE shipping on all orders within Canada and the Continental United States, unless otherwise stated during checkout.

International & Remote Shipping

For orders outside of Canada and the continental US—including Alaska, Hawaii, and international destinations—additional shipping fees may apply based on your location. These fees will be calculated at checkout or communicated before your order is finalized.

Brokerage, Duties & Additional Charges

Please note that all international customers are responsible for any brokerage fees, import duties, tariffs, taxes, or other additional charges that may be incurred upon delivery. These fees are not included in the purchase price or shipping cost and are determined by your local customs office.

Matheson Cookware is not responsible for any delays or costs related to customs clearance. We recommend checking with your local customs agency for more information on potential charges before placing your order.

Shipping Carrier

All orders are shipped via UPS. Once your order is packed and ready to go, you will receive a shipping confirmation email that includes your tracking number, so you can follow your package’s journey from our warehouse to your doorstep.

Processing Time

Please allow 2–4 business days for order processing before your item is shipped. During high-demand periods or promotional sales, processing may take slightly longer.

Lost, Stolen, or Damaged Packages

We do our best to ensure your order arrives in perfect condition, but if your package is lost, stolen, or arrives damaged, please contact us at info@matheson.shop within 7 days of the delivery date. We will work with you and the carrier to resolve the issue as quickly as possible.

Please note that Matheson Cookware is not responsible for packages marked as delivered by the carrier but not received. In these cases, we recommend checking with your neighbours or local carrier before reaching out to us.

Order Issues

If you experience any issues with your delivery or need help with tracking your package, please don’t hesitate to contact our support team at info@matheson.shop.